Applicable to all services provided by Olam Creations.
Olam Creations
Jonas Nephtali — Entrepreneur Individuel
60 rue François 1er, 75008 Paris, France
contact@olam-creations.com
SIRET : 909 935 892 000 10
VAT not applicable, article 293 B of the French Tax Code.
Effective from March 16, 2026.
These General Terms and Conditions of Sale (hereinafter "GTC") govern all services offered by Olam Creations (hereinafter "the Provider") to any professional or individual client (hereinafter "the Client"). Any order implies unreserved acceptance of these GTC, which take precedence over any other document from the Client, unless otherwise agreed in writing.
The services covered include the design, installation, configuration, maintenance and hosting of artificial intelligence agents, as well as any related services offered by the Provider.
For the purposes of these GTC, the following terms are defined as follows:
All services are subject to a detailed quote, established based on the Client's needs expressed during the discovery call. The quote is valid for thirty (30) days from its date of issue.
The Client's signature on the quote, accompanied by the deposit payment provided for in Article 4, constitutes a firm and definitive commitment.
The Provider reserves the right to refuse any order for legitimate reasons, particularly in the event of unavailability or technical incompatibility.
Prices are expressed in euros and are exclusive of taxes (VAT not applicable, article 293 B of the French Tax Code).
Installation fees: payment is made in three installments: 30% upon signing the quote (deposit), 30% at project midpoint upon validation of an intermediate milestone defined in the quote, and 40% upon delivery and deployment of the AI agent.
Monthly subscription or maintenance: payable monthly, by bank transfer or direct debit, from deployment date. For hosted offers, AI model usage costs are billed separately, at cost and with full transparency.
In the event of late payment, late payment penalties will be applied automatically, without prior formal notice, at a rate of three (3) times the legal interest rate in force.
Delivery times are indicative and depend on the chosen service profile: Cloud (two to three weeks), Local (three to four weeks), Specialized (four to six weeks).
These periods run from receipt of the deposit and all necessary elements provided by the Client. Any delay attributable to the Client results in a proportional extension of the deadline.
The Metatron platform, its source code, architecture, algorithms and all tools developed by the Provider remain the exclusive property of Olam Creations. The Client only benefits from a non-exclusive, non-transferable right of use, limited to the duration of the contract.
The Client retains full ownership of their data, documents, business configurations and any content they provide or generate via the AI agent.
Business-specific parameters, rules and customizations developed for the Client are transferable to the Client at the end of the contract, in an exportable format where technically possible.
The Provider undertakes to comply with applicable data protection regulations, in particular the General Data Protection Regulation (GDPR).
Cloud profile: Client data is hosted on servers located within the European Union, encrypted at rest and in transit. The Provider acts as a data processor within the meaning of the GDPR.
Local profile: data remains entirely with the Client, on dedicated hardware. The Provider only accesses it for remote maintenance purposes, via an encrypted tunnel.
No data transfer outside the European Union will be carried out. The Client may exercise their rights of access, rectification, deletion and portability by emailing contact@olam-creations.com.
Each party undertakes to treat as confidential all technical, commercial or financial information exchanged in the course of the service. This confidentiality obligation continues for two (2) years after the end of the contract.
The Provider undertakes to perform its services with diligence and according to professional standards. Its liability is an obligation of means.
In any event, the Provider's total liability shall not exceed the total amount actually paid by the Client under the relevant contract during the preceding twelve (12) months.
The AI agent is a decision-support tool. It does not in any way replace human judgment. The Client remains solely responsible for decisions made based on the agent's outputs.
The Provider guarantees the proper functioning of the AI agent in accordance with the specifications defined in the quote.
Maintenance includes: continuous monitoring, AI model and platform updates, email technical support, and diagnosis and resolution of anomalies.
The Client may terminate their subscription or maintenance at any time, subject to thirty (30) days' notice sent by email.
Installation fees are not refundable after delivery. In the event of termination before delivery, amounts paid for services already performed remain acquired by the Provider.
In the event of termination, the Provider undertakes to return all Client data in an exploitable format within thirty (30) days.
Neither party shall be held liable for failure to perform or delay in performing its obligations if these result from a case of force majeure within the meaning of Article 1218 of the French Civil Code.
If force majeure continues for more than three (3) months, either party may terminate the contract without compensation.
These GTC are governed by French law.
In the event of a dispute, the parties undertake to seek an amicable solution. Failing agreement within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the courts of Toulouse.
VAT not applicable, article 293 B of the French Tax Code.